Shipping
▪ Taxes
▪
Returns & Exchanges ▪
Privacy
▪ Payment
Methods ▪
Ordering
▪
Customer Service
Shipping:
Many of the items we carry are shipped
directly from the designer and many are made to order. Please
notice the approximate delivery time on each item detail page.
We make every effort to ship in stock items within 1-2 business
days. If we discover that an item is not available, we will
contact you immediately. Please be sure your contact
information is correct. You may receive your order in multiple shipments. The couriers we use are insured and traceable. In
order to simplify our shipping costs, we have implemented a table
for shipping. Please refer to the following shipping table to
determine the cost to ship your item. Please note that heavier
items may incur an additional cost and will be noted on the item
detail page. Also, if you are an International customer,
please be aware that additional shipping costs will apply.
Please email us for a shipping quote. All international orders
will be shipped with insurance and tracking. Customer is
responsible for any taxes or duty charges.
From To S/H
|
$0.01 |
$25.00 |
$5.50 |
|
$25.01
|
$50.00 |
$7.00 |
|
$50.01 |
$100.00 |
$9.00 |
|
$100.01 |
$150.00 |
$11.00 |
|
$150.01 |
$200.00 |
$13.00 |
|
$200.01 |
$300.00 |
$16.00 |
|
$300.01 |
$400.00 |
$19.00 |
|
$400.01 |
$500.00 |
$29.00 |
|
$500.01 |
$600.00 |
$43.00 |
|
$600.01 |
$700.00 |
$53.00 |
|
$700.01 |
$1000.00 |
$65.00 |
|
$1000.01 |
$1500.00 |
$80.00 |
|
$1500.01 |
$3000.00 |
$105.00 |
Taxes:
Please note that Louisiana
residents will be charged 8.75% tax. Any item that is shipped
to a Louisiana address will be taxed.
Returns/Exchanges:
We make every effort to ensure that you are completely satisfied with your
purchase. We have found that most returns can be avoided by
proper measurement. We have several sizing charts throughout
this site to guide you. If you have any questions, please feel
free to contact us and we will be happy to help you find just the
right size for your pet.
If you receive your order and are
dissatisfied, please email us within 3 days and we
will be happy to assist you. Any item returned to us must be
in its original, unused condition. It must have
tags attached and must contain all original documents, boxes, etc.
The Pet Quarter
will accept returns for exchange or merchandise credit.
Merchandise credit will expire 1 year from date of purchase.
Please note
that due to strict health regulations, pet beds, blankets and
carriers cannot be exchanged or returned.
Please note the
following guidelines when requesting an exchange or merchandise
credit:
- Send us
an email within 3 days of receipt of your item, including invoice
number, date of purchase and item number. Also, note if you
wish to exchange for another item or if you would like a store
credit.
- Upon
receipt of your email, we will issue a Return Authorization number.
Please do not ship items back to us without this number. We
will ask you to package your unused item carefully back into its
original packaging, including tags, instructions, boxes, etc.
We will provide you with the address to our receiving department and
ask that you send it via UPS or Fed-Ex, so we will have tracking
information. You will be
responsible for all shipping costs (both cost to ship back to us and
cost to re-ship your replacement item). We must receive the
item within 15 days of issuing the RA number.
- Once we
receive the merchandise and confirm that it is unused and in
original packaging, we will either exchange or issue a store credit.
An email will be sent to you upon receipt for your records. We
reserve the right to refuse items that have been used or missing
tags, boxes, etc.
- If you
receive an item that is damaged, please contact us within 48 hours.
Include order number, date, item number and describe the
defective merchandise.
- If you do
not receive your merchandise within 30 days of your original order,
please contact us.
- We will accept a return or
exchange once per item. If you need to return an item more than
once, a $10.00 fee will apply.
- No returns or exchanges on
Sale, Personalized, Discontinued or “Final Stock” items. Heavy,
oversized items may be charged additional restocking fees.
- Please allow additional time for
exchanges. Some items are shipped from the designer or special
ordered at the time of purchase.
- Please be sure that you provide us with the correct mailing
address at the time of order. If items have to be re-shipped
because they were refused or unclaimed due to insufficient address
provided by you, then you will be billed shipping costs.
We strive to provide excellent customer
service and if you have any questions, please feel free to
contact us.
Privacy:
Rest assured that we value your
privacy and we will never sell or distribute
any information we collect from you to third parties. We may
from time to time send you email notices of specials or sales that
we feel may be of interest to you, but you will have the option to
opt out of such emails at any time, no questions asked.
Payment Methods:
We accept Visa, Mastercard, Discover and
American Express online. If you prefer to send us a check or
money order, please email us for details.
Secure Ordering:
This site is equipped with
the latest state-of-the art technology to protect your sensitive
information. Our checkout utilizes a 128 bit SSL (secure
socket layer) encryption to ensure that your information is
protected. You will see the gold lock on the lower right
corner of your screen when you are in a secure area of our site.
We are also proud to announce that our site is further backed by the
Trust logo, which is even more assurance for you that your credit
cart transaction is secure.
Customer Service:
We are here to assist you with any
questions you may have. It is our desire that your visit here
will be a warm and friendly experience and that you and your pet
will feel right at home. If you have any questions, please feel
free to email us.
The quickest way to reach us is by
email
and filling out our
"contact us"
form. Emails are monitored every day and usually responded to
within hours. You may also reach us by telephone toll-free at
1-866-943-4466.
If you are a designer and would like to
send us your brochure, please send it to: The Pet Quarter, P. O. Box
10978, New Orleans, Louisiana 70181-0978
Samples may be sent to: The Pet
Quarter, 130 Veterans Blvd, Suite D, Kenner, Louisiana
70062
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